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FAQ

What is your return policy?

If you decide to return your purchase you have 30 day period to do so. If you want to exchange or return an item, simply ship the item back to us before you open it with the carrier of your choice. We recommend insuring the item for your protection when you send it back. We are not responsible for lost or stolen return packages. For more detailed information, please see our Shipping & Returns page.

Do you engrave?

We do not engrave.

Can you custom size jewelry?

We do not do custom sizing. Our inventory is constantly updated and we sell and have all what is shown on our web site at the moment you place your order.

Do you accept international orders?

Not at this time. We ship to anywhere in the USA only. All orders placed outside of USA will be rejected and not processed.

What I have to do to change my order?

Check the order you place before you submit to avoid any charges and time spend to correct errors. In case you submit wrong information please e-mail your name, e-mail address and any additional info that will speed up the correction process and send the new changes to support@ezwebbuy.com. We will e-mail you a confirmation of the changes as soon as they are processed. If we have already sent out your original order, please return the package unopened. Any opened packages are subject to our Shipping & Returns page.

What are your shipping options?

All orders are shipped by USPS, UPS or FedEx FREE of charge. Handling and shipping is FREE for any quantity you may order. We will include FREE jewelry box or bag for any items we ship with your order. We ship only in USA. Refer to our Shipping & Returns page.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discovery trough Paypal. Money order and personal checks are also accepted but not preferred. All forms of payment must be in US currency. Check our Policy page.

Does www.ezwebbuy.com charge sales tax on purchases?

Because we are based in Illinois, we don't charge sales tax for any purchases made. This is buyer's responsibility to pay their local state taxes.

How do I know I placed my order the right way?

After you place your order, you will see a confirmation page. You will also receive an e-mail confirming your order. After the order has been shipped, you will receive another e-mail notifying the shipment and you can track your order with the tracking number provided to you.

How do I contact a customer service representative?

Send email to support@ezwebbuy.com with your phone name and time to call and we will be happy to get back to you in 2 business days or use our Contact Us page.

Do I have to order through your online store?

Yes, it is easy and fast. We don't take orders by phone as this will increase our expenses.

What is www.ezwebbuy.com privacy policy?

All information you provide us is completely confidential. We are a family-operated Internet business and security and integrity is our core value. Please read our complete Policy page.

What is my ring size?

We have a convenient Ring Sizer that you can use to calculate your ring size.

Do you manufacture or design custom jewelry?

We do not manufacture or design custom jewelry. However, we have access to many styles of jewelry available. If you do not see the item you want on our site, check back later we update our inventory often.

Is it safe to use my credit card online?

We guarantee that every credit card transaction you make with us will be 100% safe. Please read our Policy page.

How to keep my gold jewelry?

The simple way to clean gold jewelry is to use soap and warm water. Don't use chemicals and cleaners from the department stores as they may damage your jewelry. If your don't wear store your belongings in a box. Check our Jewelry Information page for more details.

Why your quality jewelry is offered at low prices?

Most of our fine gold jewelry is imported directly from the largest manufacturers around the world. The Internet allows us to sell direct to the consumer, eliminating multiple middle man and resulting in lower prices for you. We import directly and have relationships with jewelry manufacturers worldwide. The huge volume of merchandise we purchase and sell enables us to get the best pricing available for our product lines, and we pass the savings on to our customers. For more information please check our Policy page.

Where is your gold jewelry manufactured?

We constantly looking for manufactures who will offer us the best quality and prices and we import from Europe, Asia and USA.

Do you have a print hard copy catalog?

Our web store always contains the most complete and updated version of our merchandise offerings. Please use our web site for the latest products.

What is your minimum or maximum order for each individual purchase?

There is no minimum or maximum for any order you place on our web site. As long as we have the items in stock they are available for sell. The size of your order is only limited up to the inventory we have at the time of your purchase. We sell only items we have in stock. Check our Ordering Information page.


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